Pretoria, Gauteng
Not resolved
Customer service
Product or Service Quality
1 comment

I forgot my password and e mailed company within the five days to cancel my order. Even though I gave them the required information, I was still charged for the $29.95 membership fee.

When I finally was able to talk to a human being, I was told that the best they could do for me was to refund $20 and charge for $9.95 for service I do not need.

I told the sales rep that I did not need the service but he kept insisting that he had to charge since my request to cancel was after the initial 5 day trial period. I know I shouldn't be charged for a service I do not need and one I tried to cancel within the trial time.

Product or Service Mentioned: Whitepages Membership.

Reason of review: Problems with payment.

Monetary Loss: $20.

Preferred solution: Cancel my subscription.

Whitepages Cons: Bait-and-switch.

  • Disgusted Consumer
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I'm glad I found out about White Pages Permium, I was about to purchase a service from them, but not any more....this is a scam site!