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We had a monthly account with Whitepages.com. A couple of months into it they changed their interface requirements such that our queries no longer worked.

They sent us an email saying they noticed that we were no longer processing queries, and saying that we have to change the software on our server to accommodate the change they made on theirs.

We replied saying we cannot do that on a production server, and please just suspend the account until we are able to make this change. They replied saying that they are "unable" to suspend the account and they are "not able" to stop charging our checking account every month, which they continue to do even though we are receiving absolutely nothing from them at all.

Reason of review: Problem with delivery.

Monetary Loss: $600.

Preferred solution: Full refund.

Whitepages Pros: What they promised but failed to deliver.

Whitepages Cons: Being charged for nothing.

Location: Honolulu, Hawaii

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